Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@senecalane.com . Please note that returns will need to be sent to the following address: 279 Madison Street, Brooklyn NY, 11216 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Refunds will be issued within 10 days to the payment method used to make the purchase.

Cancellations:

Orders can be canceled within 24 hours of placement. After this period, the order may have already been processed and cannot be canceled.

Address Changes:

Address changes must be requested within 24 hours of placing your order.

Once an order is processed, we cannot guarantee address changes. If the order has shipped, you may need to contact the carrier to request a reroute (additional fees may apply).

You can always contact us for any return question at support@senecalane.com .

West of Kent LLC 
michael@senecalane.com

279 Madison Street, Brooklyn NY, 11216

Contact number: +1-‪201-878-4532‬

Registration: 84-2289733